Register by January 16, 2009 and SAVE $300! Platts 8th Annual Credit and Collections for Utilities provides you the chance to learn from and network with a panel of high-level electric, gas, and water utility collections, billing, and call center experts about what they are doing to optimize processes and trim budgets amid a struggling economy. Examine: Gain perspective on 2009 winter heating fuels and the US economic outlook: 2009–2010 fuels outlook and customer shutoff data; percentages in arrears 2009 economic outlook amid financial turmoil — National debt, consumer debt Benchmark against 14 other utilities’ approaches to:: The economy; itsimpact onutilities and their customers — Foreclosures, volatile accounts, and regulators Collectible riders/trackers in utility rate cases —How much can you recover? Realigning customer services/collectionsto trim budget; focus on the right accounts Field services — Real-time CIS, managing moratoriums and other commission requirements Migrating customers to self service — Portal segmentation Under-utilized/creative collection tactics How much revenue/O&M you should be investing in your C&I customers Managing the “daisy chain” of disappearing/reappearing customers and associated debt How smart metering can be used to limit credit risk and identify high use accounts Revenue collection performance scorecards/business intelligence PLUS!! Choose from two Pre-Conference Workshops — February 24, 2009 Workshop A — Low Income Assistance: Top-Down Approaches that Change Customer Payment Behavior as well as Offer Affordability: Case studies from APPRISE Inc., FPL, and NiSource Workshop B — Optimizing FACTA Red Flag Identity Theft Programs and Preventing Electric/Gas Energy Theft: Case studies from TECO/Peoples Gas, Missouri Gas Energy, and United Illuminating Utility Roundtables — February 25, 2009 Choose from 3 — A) Collections Approaches B) Contact Center Management C) Self-Service/Standard Billing Trends Speakers Include: Tom Cunningham, Ph.D., Federal Reserve Bank Ted Nolte, Managing Consultant, PA Consulting Group Patty Terpin, Director, Regulatory Compliance, Customer Services, NiSource Michelle Lawall, Project Manager, Collections, PPL Electric Bernard Molchany, Manager, Revenue Assurance, PPL Electric Stephen Fifrick, Administrator-Corporate Credit, Wisconsin Public Service Corp. Louis Gonzalez, Customer Advocacy - Special Consumer Services, Florida Power & Light Leon D. Broughton, Director, Risk Management, Citizens Gas & Coke Utility Kathleen Frank, Senior Manager-Credit, National Fuel Gas Co. George Balsamo, Meter Security Manager, United Illuminating Company Bev DeMello, Assistant Director, Office of Public Information, Florida PSC Bill Van Dam, Director, Credit and Collections and Revenue, NSTAR Mark Wolfe, Executive Director, National Energy Assistance Directors' Association Kent Hobart, General Manager, Customer Service,TECO/Peoples Gas Patrick Carberry, President, Bottom Line Impact Mike Lowe, Executive Leader, Customer Services, Salt River Project David Carroll, M.P.A., President, APPRISE Inc. Jeff Harris, Investigator, Loss Prevention, Missouri Gas Energy Michele Haritos Buck, Principal Analyst, National Grid Gretta Knight, Manager, Customer Accounting, MidAmerican Energy Gwen McCarthy, Manager, Payment Channels, Duke Energy Linda Haran, Senior Director Solutions Management, Experian Douglas Picadio, Solutions Consulting, Experian For more information and speaking opportunities, contact: James Gillies Tel: 781-430-2110 james_gillies@platts.com For sponsorship opportunities, contact: Lorne Grout Tel: 781-430-2112 lorne_grout@platts.com For media inquiries, contact: Gina Herlihy Tel: 781-430-2109 gina_herlihy@platts.com

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